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Market Conduct Standards
Standard Life and Accident Insurance Company,
a member of the American National Family of Companies, participates
in and subscribes to the market conduct principles of the Insurance
Marketplace Standards Association (IMSA).
The six principles are:
-
To conduct business according to high standards
of honesty and fairness, and to render that service to our customers
which in the same circumstances we would demand for ourselves.
- To provide competent and customer-focused service.
- To engage in active and fair competition.
- To provide advertising and sales materials that are
clear as to purpose and honest and fair as to content.
- To provide for fair and expeditious handling of customer
complaints and disputes.
- To maintain a system of supervision and review that
is reasonably designed to achieve compliance with these principles
of ethical market conduct.
For more detailed information about IMSA, go to http://www.imsaethics.org.
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